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Terms of Sale/Rent

Terms of sale and rent for Devices

   The terms and conditions of sale contained here in supersede all agreements made and purchase orders submitted to and accepted by Voice Contact is a department of VoIP-SB. All agreements are contingent upon such unavoidable incidents as strikes, accidents, material shortage, or other delays beyond VoIP-SB ' control.

   Prices and conditions of sale on all in-stock and special order merchandise are subject to change without notice.

   VoIP-SB makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Products, models and manufacturer names are used only for the purpose of identification only.

   The image displayed for the products may not be the exact picture of the item. The pictures are stock photo supplied by the manufacturer. used for display purposes only. Every effort has been made to ensure the accuracy of all information contained herein.

   Shipping charges will be calculated when you place your order online. In the event of any miscalculations, we will inform you by email or by telephone about the incident, you will have the option to either continue with the order or cancel the order.

   VoIP-SB, its too hardware or its software suppliers, makes no warranty, express or implied, concerning the applicability of any hardware or software to any specific purpose.

   VoIP-SB, its hardware or its software suppliers, accepts no liability for loss or damage caused, or alleged to be caused directly or indirectly by computer equipment or devices sold by VoIP-SB, including but not limited to any interruption of service, loss of business or anticipatory profits or special or consequential damages resulting from the use or operation of such computer equipment or computer software.

   VoIP-SB can sale telephone equipment, servers, computers, ip-Phones, adapters, and other necessary equipment for the development of a communication system, but the Proxis, PBX, PeBX and/or Digital Connections are for sales, rent or borrow.  ALL sales are final.

   VoIP-SB can rent and/or borrow clients telephone equipment, servers, computers, Proxis, PBX, PeBX, ip-Phones, adapters, and other necessary equipment for the development of a better communication system for its clients.  AT all times, the client understands that all the equipments collocated in their business whether it is borrowed or rented, it does not belong to them, but its a property of VoIP-SB, and must be returned to VoIP-SB whenever it is requested by VoIP-SB, on the contrary, the client accepts to pay a daily rent by the amount of $75 for each one of those equipments.

   Moreover, the client becomes responsible for the care and maintenance of the equipments and compromises to pay the total cost of the equipment borrowed or rented if these were to be partially or totally damaged.

   The dismount, uninstall and/or the pick up of the equipments borrowed or rented will have a starting cost of $95 per hour or more; if it is required, which the client accepts to pay. The equipment rented or borrowed may ONLY be dismounted and/or picked up by VoIP-SB personnel.


     VoIP-SB is in the business of RESELLING only. We DO NOT manufacture any of the items we sell. Most items may however be covered by individual manufacturer's warranty, service and support policy (if any). We fully assign to the Buyer all and any warranty of the manufacturer, and the Buyer agrees that it shall have recourse only under such warranties and directly with the manufacturer of the products.

   Warranty does not cover any damage due to accidents, misuse or negligence. All items with factory warranty for longer periods of time must be sent for repair or replacement to the factory, or authorized service center with full insurance coverage and freight charges prepaid. (Refer to Warranty Card for specific procedure.)


   To return a product, the Buyer should send an email to sales@voipsb.com to obtain a Return Merchandise Authorization ("RMA") number within 30 days from date of purchase. We cannot accept returns without prior authorization and without an RMA. Once issued, RMA numbers are valid for 15 days in which the item must be returned to us. RMA numbers will not be extended or reissued.

   The Buyer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

   The Buyer is solely responsible for shipping any returned product, just as it will cost you to drive to any local store to return an item. The Buyer agrees to use a reputable carrier capable of providing proof of delivery and insurance for the entire value of the item to be returned.

   The Buyer agrees that all returned products should be complete, in re-saleable condition, and will include the original packaging materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing including missing bar codes. We will reject the entire return or may impose additional charges for replacement cost of the missing components or items.

   A 20% restocking fee will be charged on return of NON-DEFECTIVE items returned for refunds.


  All merchandises are packed in good order and condition when they are delivered or pick up by the shipping carrier. The risk of loss or damage to goods shall pass to buyer as soon as such goods are picked up by carrier for delivery to buyer. Buyer should therefore inspect all packages for damages before signing delivery receipt. Claims should be filed immediately with the carrier and NOT with VoIP-SB for any damages that may have incurred in transit.

   Shipping insurance is usually offered at time of checkout. The Buyer is encouraged to purchase shipping insurance . Claims for loss or non-delivery of items are to be made directly with the Carrier.

   Delivery of merchandise if agreed upon shall take place according to original agreement unless special circumstances prevent VoIP-SB from delivering at that previously designated item, in which case VoIP-SB shall have a reasonable period of 30 days time in which to make delivery of the item.

   Buyer should be present to accept delivery. In the event that the buyer is unable to accept delivery of the purchased item, and the item is returned to VoIP-SB due to buyer’s unavailability to accept item”, a shipping fee shall be charged for shipping the item.

   Prices stated in our product list do not include installation, testing, training or support, unless otherwise specified in the product listing. Our offer to support the Buyer is purely voluntary and does not constitute part of the sale.


   We ship every Monday to Friday at 4:00 p.m. PST (California Time). Most orders are ship from our location in Los Angeles or directly from the manufacturer depot locations. Most orders received by 10 a.m. PST are shipped within the same day. Some items may however have special shipping terms, and may take additional days to prepare. Please email us at sales@voipsb.com if you have any questions about shipping time on any of the items displayed in our store.


   Standard Shipping. Most US domestic orders below 8 pounds are shipped via USPS Priority or UPS GROUND for items that are 8 pounds and above.

   Express Shipping. Express or overnight service is also offered using USPS Express, UPS Next Day Air, or Next Day Air. If you require special shipping, please email sales@voipsb.com before ordering to ensure availability of service.

   Local Pick Up. Our main depot is located in Los Angeles. We allow local pick up for BULK SALES ONLY (minimum orders required), or for HIGH VALUE items only. A $7.50 handling fee applies to ALL orders requesting for local pick up. Please email sales@voipsb.com set time and date.

INTERNATIONAL SHIPPING (including Hawaii, Guam, Alaska, Puerto Rico)

   USPS Priority Shipping. All international orders are shipped via USPS Priority only. If you require USPS EXPRESS, please email us at sales@voipsb.com

   Special Shipping Arrangements. We also provide special requests and arrangements. Such request includes "special protection packaging", "removing bulky boxes", "combining orders". A minimal service and handling fee may be collected.

   YOUR CARRIER. We also welcome resellers and corporate buyers using their corporate account for shipping charges. For UPS, please select "YOUR CARRIER" when you check out. You will also need to indicate your Company Name, UPS Account number, Contact Person, Contract Telephone Number, Billing ZIP CODE. A handling fee of $5.00 is also charge for the order. Please email us at sales@voipsb.com if you have any questions.


    Bank to Bank Wire Transfer (Preferred for International). Please email us at sales@voipsb.com for Wire transfer instructions. A minimum Bank Charge of $10 will apply.

   Visa or Mastercard. We accept US issued Visa or Mastercard. All orders above $200 dollars will require a Credit Card Authorization Form. Upon checkout, a CCA Form will be emailed to you. Additional ID verification may be required.

   Checks and Money Orders. We accept Money Orders, Personal or Business checks, Cashier’s Checks subject to 7 business days clearing. Checks shall be made payable to VoIP-SB.





Voice Contact department.
600 W. 7th Street, Suite 530F,
Los Angeles, CA 90017

Version 2010.08
Effective Date July 26, 2010

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